Customer Care Portal

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At ACC, We Live by “On-Time with Quality and No Excuses”

Our customer care portal strategically aligns people, processes, and technology to offer your business a competitive edge in a customer-centric industry.

Real-Time Order Tracking	Real-Time Order Management	Account Status
In-process visibility to open order status In-production Loaded or planned for shipment Single-click replenishment orders	Manage “Make & Ship” and stocked orders Identify “Quick Ship” items for fast delivery Identify “my items” to speed up entry Integrated with quotes and price list	Online AR aging View open invoices Archive copies of signed delivery receipts and invoices

Logistics Tracking	Inventory Management	Integrated Reporting
View all recent and planned shipments Customizable time filtering including: this month, last week, this week, today, etc. Integrated GPS truck tracking with Google Maps	Item details with drawings and print cards Warehouse quantities on-hand Item usage over time Aged inventory Visibility to “quick ship” items Quality and RGAs	Order and inventory-based reports Integrated with SSRs to allow for custom reporting All screens download to Excel and PDF Allows for secure document upload and download